Schedule a Demo

2023 CS Index Benchmarking Tool

See How You Rank Download the Reports
A woman in a pink blazer smiles at her phone, immersed in digital dashboards showcasing graphs and data from the CS Index. Insets reveal a woman with a laptop and a man smiling, all connected by circular design elements representing the new benchmarking tool.
A smiling woman in glasses and a yellow sweater stands before a pink backdrop, with a blue and yellow pie chart displaying 52% and 48%, suggesting insights from the latest CS Index. To the left, a smaller image of a man in a purple hoodie complements this visual snapshot.

The 2023 Customer Success Index: The Inflection Point?

Want to learn the biggest trends in CS? Gainsight, the global leader in Customer Success, in partnership with Benchmarkit, surveyed more than 600 SaaS companies globally to see what has changed within the last year. Discover how Digital Customer Success is propelling SaaS companies forward, with 48% adopting efficient growth strategies. This transformative report reflects the evolution of Customer Success into a pivotal revenue strategy. Digital Customer Success is gaining traction across companies of all sizes, from $1 million to over $100 million.

Download the Reports:

North America Report EMEA Report

Where Do You Fit?

Go one step further with our 2023 CS Index Benchmark tool. Enter your own data and see how you stack up with other companies included in the survey.

See How You Rank
A woman in a yellow and black striped sweater and glasses uses a laptop. Behind her are charts on the "Impact of Change in" and CSM compensation. A ratings graphic with stars, highlighting the 2023 CS Index Benchmarking Tool, is overlaid on the image.
Choose a region: