Gainsight Integrations| Gainsight Marketplace https://www.gainsight.com/integration/ Mon, 23 Sep 2024 21:19:08 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.2 SAP Sales Cloud https://www.gainsight.com/integration/sap-sales-cloud/ Mon, 23 Sep 2024 21:11:48 +0000 https://www.gainsight.com/?post_type=integration&p=52835 Now any organization can seamlessly integrate Gainsight CS with SAP Sales Cloud to perfectly harmonize their data and intelligence with AI-powered health scores, workflows, playbooks, account planning, and more! Gain Visibility Across Your Base with Customer and Person 360 Centralize a complete view of account insights, relationship health, AI-powered summaries, and more for a detailed understanding of accounts and individuals. Build Automated Success Plans and Multi-Step Customer Journeys Leverage customer data to help build collaborative account plans, automated playbooks, and customer journeys that blend human and digital touch points. Leverage the Power of Human-First AI to Streamline and Automate Tasks Gainsight AI empowers you to focus on what truly matters while orchestrating intelligent, tailored interactions with your customers at scale.  

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]]> Now any organization can seamlessly integrate Gainsight CS with SAP Sales Cloud to perfectly harmonize their data and intelligence with AI-powered health scores, workflows, playbooks, account planning, and more!

Gain Visibility Across Your Base with Customer and Person 360
Centralize a complete view of account insights, relationship health, AI-powered summaries, and more for a detailed understanding of accounts and individuals.

Build Automated Success Plans and Multi-Step Customer Journeys
Leverage customer data to help build collaborative account plans, automated playbooks, and customer journeys that blend human and digital touch points.

Leverage the Power of Human-First AI to Streamline and Automate Tasks
Gainsight AI empowers you to focus on what truly matters while orchestrating intelligent, tailored interactions with your customers at scale.

 

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]]> TheLoops https://www.gainsight.com/integration/theloops/ Tue, 21 May 2024 20:38:55 +0000 https://www.gainsight.com/?post_type=integration&p=51247 TheLoops provides Support insights in the form of CSAT prediction, likely to get escalated, sentiment over time, Support risk scores and more all within Gainsight from integrations with Zendesk, Salesforce, ServiceNow, Freshdesk, Intercom and Jira. We help Success leaders access and predict churn in real-time while increasing their productivity.

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]]> TheLoops provides Support insights in the form of CSAT prediction, likely to get escalated, sentiment over time, Support risk scores and more all within Gainsight from integrations with Zendesk, Salesforce, ServiceNow, Freshdesk, Intercom and Jira. We help Success leaders access and predict churn in real-time while increasing their productivity.

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]]> Slack https://www.gainsight.com/integration/slack/ Thu, 21 Dec 2023 20:02:29 +0000 https://www.gainsight.com/?post_type=integration&p=49712 Slack is a messaging app for business that connects people to the information they need. By bringing people together to work as one unified team, Slack transforms the way organizations communicate. With Gainsight PX and Slack, you can quickly surface key PX notifications to your team within the workflows and places they are already most active. Use the PX and Slack integration to push data to designated slack channels, including: Engagement management notifications (internal) User sign-up tracking Email engagement sends Survey completed notifications Feedback submissions

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]]> Slack is a messaging app for business that connects people to the information they need. By bringing people together to work as one unified team, Slack transforms the way organizations communicate.

With Gainsight PX and Slack, you can quickly surface key PX notifications to your team within the workflows and places they are already most active. Use the PX and Slack integration to push data to designated slack channels, including:

  • Engagement management notifications (internal)
  • User sign-up tracking
  • Email engagement sends
  • Survey completed notifications
  • Feedback submissions

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]]> unitQ https://www.gainsight.com/integration/unitq/ Fri, 28 Jul 2023 23:14:40 +0000 https://www.gainsight.com/?post_type=integration&p=48348 unitQ is the missing link in your feedback loop, providing AI-powered insights from customer feedback to help you craft high-quality products, services, and experiences. unitQ allows companies to make data-driven decisions faster with real-time insights from what users say across any channel, including community forums, social, review sites, and support tickets, to pinpoint what matters most to them, without having to manually sift through large volumes of data. The world’s best companies, like Spotify, Bumble, and Pinterest, rely on unitQ to drive growth, reduce churn, and build loyalty. By integrating Gainsight Digital Hub (inSided) with unitQ, tap into user-generated content to surface insights into customer preferences, pain points, and suggestions alongside feedback from other sources, such as review sites, social networks, and support tickets. This centralized approach uncovers recurring patterns, sentiments, and emerging trends, enabling informed decisions and prioritization of product improvements. Key Benefits: With all feedback in one place, no valuable input goes unnoticed. Real-time analysis and anomaly-based alerts identify potential issues and negative experiences, allowing prompt customer issue resolution. By democratizing customer feedback data, unitQ facilitates customer-centric product decisions and roadmap planning.  

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]]> unitQ is the missing link in your feedback loop, providing AI-powered insights from customer feedback to help you craft high-quality products, services, and experiences. unitQ allows companies to make data-driven decisions faster with real-time insights from what users say across any channel, including community forums, social, review sites, and support tickets, to pinpoint what matters most to them, without having to manually sift through large volumes of data. The world’s best companies, like Spotify, Bumble, and Pinterest, rely on unitQ to drive growth, reduce churn, and build loyalty.

By integrating Gainsight Digital Hub (inSided) with unitQ, tap into user-generated content to surface insights into customer preferences, pain points, and suggestions alongside feedback from other sources, such as review sites, social networks, and support tickets. This centralized approach uncovers recurring patterns, sentiments, and emerging trends, enabling informed decisions and prioritization of product improvements.

Key Benefits:

  • With all feedback in one place, no valuable input goes unnoticed.
  • Real-time analysis and anomaly-based alerts identify potential issues and negative experiences, allowing prompt customer issue resolution.
  • By democratizing customer feedback data, unitQ facilitates customer-centric product decisions and roadmap planning.

 

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]]> SupportLogic https://www.gainsight.com/integration/supportlogic/ Mon, 08 May 2023 18:38:05 +0000 https://www.gainsight.com/?post_type=integration&p=47444 With the SupportLogic Connector for Gainsight, customer success managers can: Actively monitor top customer issues Pinpoint and reduce product friction Act on customer churn predictions Stop firefighting customer escalations Understand and act on negative sentiment   SupportLogic’s AI analyzes every support ticket to extract customer signals, including but not limited to frustration, confusion, and negative sentiment, to establish contextual scores over time and preemptively predict escalations. Whenever SupportLogic detects a notable event, it is automatically pushed to Gainsight and the customer account where this signal was detected.

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]]> With the SupportLogic Connector for Gainsight, customer success managers can:

  • Actively monitor top customer issues
  • Pinpoint and reduce product friction
  • Act on customer churn predictions
  • Stop firefighting customer escalations
  • Understand and act on negative sentiment

 

SupportLogic’s AI analyzes every support ticket to extract customer signals, including but not limited to frustration, confusion, and negative sentiment, to establish contextual scores over time and preemptively predict escalations. Whenever SupportLogic detects a notable event, it is automatically pushed to Gainsight and the customer account where this signal was detected.

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]]> Cast.app https://www.gainsight.com/integration/cast-app/ Thu, 04 May 2023 20:03:57 +0000 https://www.gainsight.com/?post_type=integration&p=47446 The integration of Cast.app and Gainsight is a game-changer for your customer success program. With these two solutions working together, you can easily manage customer segments, personas, and user behavior, ensuring your customer success program is tailored to meet each customer’s unique needs. With Cast.app and Gainsight, you can engage and influence executives and users to drive customer growth. Say goodbye to churn and hello to success with Cast.app and Gainsight! To get started, get the Access Key and your Subdomain from Gainsight and follow the steps in the cast designer. Create a Gainsight Data Source (1 min) Create one or more Gainsight Datasets using JSON to fetch data from Gainsight API (~ 5-7 min) Configure Data Transformations, including cleanup, if needed, using the built-in SQL editor (~ 10 min)   Cast.app will generate personalized content and actionable recommendations perpetually for all personas for all segments and customers that may be delivered in your app to active users and via email or text to inactive users and executives.

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]]> The integration of Cast.app and Gainsight is a game-changer for your customer success program. With these two solutions working together, you can easily manage customer segments, personas, and user behavior, ensuring your customer success program is tailored to meet each customer’s unique needs.

With Cast.app and Gainsight, you can engage and influence executives and users to drive customer growth. Say goodbye to churn and hello to success with Cast.app and Gainsight!

To get started, get the Access Key and your Subdomain from Gainsight and follow the steps in the cast designer.

  1. Create a Gainsight Data Source (1 min)
  2. Create one or more Gainsight Datasets using JSON to fetch data from Gainsight API (~ 5-7 min)
  3. Configure Data Transformations, including cleanup, if needed, using the built-in SQL editor (~ 10 min)

 

Cast.app will generate personalized content and actionable recommendations perpetually for all personas for all segments and customers that may be delivered in your app to active users and via email or text to inactive users and executives.

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]]> Postgres https://www.gainsight.com/integration/postgres/ Tue, 07 Feb 2023 19:06:39 +0000 https://www.gainsight.com/?post_type=integration&p=46306 Usage Data can be ingested into the Adoption Explorer objects from different external sources. Once the data is ingested and the required functions are applied, these objects can be used to analyze the data in the Dashboard Configuration tab. Objects created from an Adoption Explorer project are prefixed with the project name and can be seen in the Gainsight Data Management page. Adoption Explorer objects can also be used in other functionalities of Gainsight such as Reporting and Rules Engine. You can ingest usage data into the Adoption Explorer objects using the following channels: Amazon S3 Gainsight Google Analytics (GA) Salesforce (SFDC) Snowflake Postgres MySQL Redshift To learn more on configuring adoption explorer objects, click here.

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]]> Usage Data can be ingested into the Adoption Explorer objects from different external sources. Once the data is ingested and the required functions are applied, these objects can be used to analyze the data in the Dashboard Configuration tab.

Objects created from an Adoption Explorer project are prefixed with the project name and can be seen in the Gainsight Data Management page. Adoption Explorer objects can also be used in other functionalities of Gainsight such as Reporting and Rules Engine.

You can ingest usage data into the Adoption Explorer objects using the following channels:

  • Amazon S3
  • Gainsight
  • Google Analytics (GA)
  • Salesforce (SFDC)
  • Snowflake
  • Postgres
  • MySQL
  • Redshift

To learn more on configuring adoption explorer objects, click here.

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]]> Redshift https://www.gainsight.com/integration/redshift/ Tue, 07 Feb 2023 19:02:19 +0000 https://www.gainsight.com/?post_type=integration&p=46304 Usage Data can be ingested into the Adoption Explorer objects from different external sources. Once the data is ingested and the required functions are applied, these objects can be used to analyze the data in the Dashboard Configuration tab. Objects created from an Adoption Explorer project are prefixed with the project name and can be seen in the Gainsight Data Management page. Adoption Explorer objects can also be used in other functionalities of Gainsight such as Reporting and Rules Engine. You can ingest usage data into the Adoption Explorer objects using the following channels: Amazon S3 Gainsight Google Analytics (GA) Salesforce (SFDC) Snowflake Postgres MySQL Redshift To learn more on configuring adoption explorer objects, click here.

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]]> Usage Data can be ingested into the Adoption Explorer objects from different external sources. Once the data is ingested and the required functions are applied, these objects can be used to analyze the data in the Dashboard Configuration tab.

Objects created from an Adoption Explorer project are prefixed with the project name and can be seen in the Gainsight Data Management page. Adoption Explorer objects can also be used in other functionalities of Gainsight such as Reporting and Rules Engine.

You can ingest usage data into the Adoption Explorer objects using the following channels:

  • Amazon S3
  • Gainsight
  • Google Analytics (GA)
  • Salesforce (SFDC)
  • Snowflake
  • Postgres
  • MySQL
  • Redshift

To learn more on configuring adoption explorer objects, click here.

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]]> MySQL https://www.gainsight.com/integration/mysql/ Tue, 07 Feb 2023 18:58:40 +0000 https://www.gainsight.com/?post_type=integration&p=46302 Usage Data can be ingested into the Adoption Explorer objects from different external sources. Once the data is ingested and the required functions are applied, these objects can be used to analyze the data in the Dashboard Configuration tab. Objects created from an Adoption Explorer project are prefixed with the project name and can be seen in the Gainsight Data Management page. Adoption Explorer objects can also be used in other functionalities of Gainsight such as Reporting and Rules Engine. You can ingest usage data into the Adoption Explorer objects using the following channels: Amazon S3 Gainsight Google Analytics (GA) Salesforce (SFDC) Snowflake Postgres MySQL Redshift To learn more on configuring adoption explorer objects, click here.

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]]> Usage Data can be ingested into the Adoption Explorer objects from different external sources. Once the data is ingested and the required functions are applied, these objects can be used to analyze the data in the Dashboard Configuration tab.

Objects created from an Adoption Explorer project are prefixed with the project name and can be seen in the Gainsight Data Management page. Adoption Explorer objects can also be used in other functionalities of Gainsight such as Reporting and Rules Engine.

You can ingest usage data into the Adoption Explorer objects using the following channels:

  • Amazon S3
  • Gainsight
  • Google Analytics (GA)
  • Salesforce (SFDC)
  • Snowflake
  • Postgres
  • MySQL
  • Redshift

To learn more on configuring adoption explorer objects, click here.

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]]> Zuora https://www.gainsight.com/integration/zuora/ Wed, 01 Feb 2023 20:08:26 +0000 https://www.gainsight.com/?post_type=integration&p=46191 Zuora creates and provides software for businesses to launch and manage their subscription-based services. Zuora’s applications are designed to automate recurring billing, collections, quoting, revenue recognition, and subscription metrics. Integrating Zuora data with Gainsight enables you to build in-depth insights on the data and orchestrate actions to meet your clients expectations. Business Use Cases: Use subscription records and invoices to setup alerts, take appropriate actions, or to segment your customers based on their subscription information. Monitoring pending and forthcoming invoices will be crucial to identify risks during an economic crisis, pandemics etc.

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]]> Zuora creates and provides software for businesses to launch and manage their subscription-based services. Zuora’s applications are designed to automate recurring billing, collections, quoting, revenue recognition, and subscription metrics.

Integrating Zuora data with Gainsight enables you to build in-depth insights on the data and orchestrate actions to meet your clients expectations.

Business Use Cases:

  • Use subscription records and invoices to setup alerts, take appropriate actions, or to segment your customers based on their subscription information.
  • Monitoring pending and forthcoming invoices will be crucial to identify risks during an economic crisis, pandemics etc.

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]]> Intercom https://www.gainsight.com/integration/intercom/ Wed, 01 Feb 2023 20:05:34 +0000 https://www.gainsight.com/?post_type=integration&p=46189 Intercom is a conversational relationship platform which allows businesses to communicate with prospective and existing customers within their app or on their website. Intercom offers a live chat system for support, sales and marketing teams. Gainsight integration with Intercom allows data to be synced from a few source objects like Conversations, Company, and Contacts, from the Intercom system to Gainsight. Business Use Cases: After Intercom data is synced to Gainsight, use insights from customer conversations and then take the right follow-up actions using Gainsight applications to improve customer sentiment. Enrich Gainsight Company and Person data with insights from Intercom. Sync support cases data from Intercom to derive Customer Success Insights using Gainsight applications.

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]]> Intercom is a conversational relationship platform which allows businesses to communicate with prospective and existing customers within their app or on their website. Intercom offers a live chat system for support, sales and marketing teams. Gainsight integration with Intercom allows data to be synced from a few source objects like Conversations, Company, and Contacts, from the Intercom system to Gainsight.

Business Use Cases:

  • After Intercom data is synced to Gainsight, use insights from customer conversations and then take the right follow-up actions using Gainsight applications to improve customer sentiment.
  • Enrich Gainsight Company and Person data with insights from Intercom.
  • Sync support cases data from Intercom to derive Customer Success Insights using Gainsight applications.

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]]> BigQuery https://www.gainsight.com/integration/bigquery/ Wed, 01 Feb 2023 19:54:44 +0000 https://www.gainsight.com/?post_type=integration&p=46186 Google BigQuery is a serverless, highly scalable cloud data warehouse designed for business agility. Users can store datasets in Google BigQuery and integrate these datasets into Gainsight org. Integration of Gainsight with Google BigQuery allows you to ingest customer data into Gainsight standard objects (Company/Person, etc.) and custom objects. Benefits of this integration: Derive business solutions offered by Gainsight on Google BigQuery data like Renewal Management, Customer Health Scoring, Usage data analytics using Adoption Explorer, etc. Coordinating across Customer Success Teams by creating Call to Actions (CTA) on Google BigQuery data in Gainsight.

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]]> Google BigQuery is a serverless, highly scalable cloud data warehouse designed for business agility. Users can store datasets in Google BigQuery and integrate these datasets into Gainsight org.

Integration of Gainsight with Google BigQuery allows you to ingest customer data into Gainsight standard objects (Company/Person, etc.) and custom objects.

Benefits of this integration:

  • Derive business solutions offered by Gainsight on Google BigQuery data like Renewal Management, Customer Health Scoring, Usage data analytics using Adoption Explorer, etc.
  • Coordinating across Customer Success Teams by creating Call to Actions (CTA) on Google BigQuery data in Gainsight.

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]]> Snowflake https://www.gainsight.com/integration/snowflake/ Wed, 01 Feb 2023 19:47:42 +0000 https://www.gainsight.com/?post_type=integration&p=46184 Snowflake is an analytic data warehouse provided as Software-as-a-Service (SaaS). It enables corporate users to store and analyze data using cloud-based hardware and software. After a Snowflake connection is established from Gainsight, Admins can: Create data fetch jobs in the Connectors 2.0 page to sync data from selected Snowflake’s Views and Tables into destination tables in Gainsight. You can use Snowflake as a data source in Adoption Explorer and Data Designer. Business Use Case: With the Snowflake connection, sync business data into Gainsight from your organization’s Snowflake instance. You can build reports on this data and then combine this data with other customer information to create datasets in Data Designer.  

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]]> Snowflake is an analytic data warehouse provided as Software-as-a-Service (SaaS). It enables corporate users to store and analyze data using cloud-based hardware and software.

After a Snowflake connection is established from Gainsight, Admins can:

  • Create data fetch jobs in the Connectors 2.0 page to sync data from selected Snowflake’s Views and Tables into destination tables in Gainsight.
  • You can use Snowflake as a data source in Adoption Explorer and Data Designer.

Business Use Case: With the Snowflake connection, sync business data into Gainsight from your organization’s Snowflake instance. You can build reports on this data and then combine this data with other customer information to create datasets in Data Designer.

 

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]]> Mixpanel https://www.gainsight.com/integration/mixpanel/ Wed, 01 Feb 2023 19:43:21 +0000 https://www.gainsight.com/?post_type=integration&p=46183 Mixpanel is a customer data platform that captures customer usage data from your website and transmits the data to any system that is integrated with Mixpanel. Integrate Mixpanel with Gainsight to import customer usage data into the custom Gainsight objects. Mixpanel integration pulls usage data to Gainsight as and when events are captured by Mixpanel, hence configuration is not required for Schedule of the data jobs. For example, usage data includes the pageviews on a product in an ecommerce site or tracking of the customer activities in your website over a period of time. Benefits of Gainsight integration with Mixpanel: Analyze the usage data stored in Gainsight to design a better product Provide amazing customer service Grow your audience, etc.  

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]]> Mixpanel is a customer data platform that captures customer usage data from your website and transmits the data to any system that is integrated with Mixpanel. Integrate Mixpanel with Gainsight to import customer usage data into the custom Gainsight objects. Mixpanel integration pulls usage data to Gainsight as and when events are captured by Mixpanel, hence configuration is not required for Schedule of the data jobs.

For example, usage data includes the pageviews on a product in an ecommerce site or tracking of the customer activities in your website over a period of time.

Benefits of Gainsight integration with Mixpanel:

  • Analyze the usage data stored in Gainsight to design a better product
  • Provide amazing customer service
  • Grow your audience, etc.

 

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]]> Google Analytics https://www.gainsight.com/integration/google-analytics/ Wed, 01 Feb 2023 19:39:35 +0000 https://www.gainsight.com/?post_type=integration&p=46182 Gainsight will work with both Classic Google Analytics and the newer Universal Analytics. Gainsight recommends using Universal Analytics where possible. Please view the Universal Analytics Upgrade documentation from Google to learn how you can migrate to the latest version of Google Analytics. Metrics for a user on your site can only be viewed in Gainsight if there is a unique Account identifier present for that user in both Google Analytics and Salesforce. We will call this the “Usage Data ID”. The Usage Data ID can be a string or number. Examples of valid Usage Data IDs are: Salesforce Account ID Fully Qualified Domain Name Account Identifier used internally at your company Examples of invalid Usage Data IDs are: Email addresses (may be more than one per account) Customer Name (prone to inconsistencies) Contract Date (neither string nor number) Once you have decided on a Usage Data ID you must ensure that it is present in both Google Analytics and Salesforce. The Usage Data ID must be kept updated in both locations.  

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]]> Gainsight will work with both Classic Google Analytics and the newer Universal Analytics. Gainsight recommends using Universal Analytics where possible. Please view the Universal Analytics Upgrade documentation from Google to learn how you can migrate to the latest version of Google Analytics.

Metrics for a user on your site can only be viewed in Gainsight if there is a unique Account identifier present for that user in both Google Analytics and Salesforce. We will call this the “Usage Data ID”. The Usage Data ID can be a string or number. Examples of valid Usage Data IDs are:

  • Salesforce Account ID
  • Fully Qualified Domain Name
  • Account Identifier used internally at your company

Examples of invalid Usage Data IDs are:

  • Email addresses (may be more than one per account)
  • Customer Name (prone to inconsistencies)
  • Contract Date (neither string nor number)

Once you have decided on a Usage Data ID you must ensure that it is present in both Google Analytics and Salesforce. The Usage Data ID must be kept updated in both locations.

 

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]]> Segment https://www.gainsight.com/integration/segment/ Wed, 01 Feb 2023 19:25:18 +0000 https://www.gainsight.com/?post_type=integration&p=46180 Segment is a customer data hub that captures customer usage data from your website and transmits the data to Gainsight that is integrated with Segment. Integrate Segment with Gainsight to ingest customer usage data into the Gainsight objects. Segment integration pushes usage data to Gainsight as and when events are captured by Segment, hence configuration is not required for Schedule of the data jobs. For example, usage data includes the pageviews on a product in an ecommerce site or tracking of the customer activities in your website over a period of time. Benefits of Gainsight integration with Segment: Analyze the Usage data stored in Gainsight to design a better product, provide amazing customer service, grow your audience with personalized campaigns, etc. Note: Currently, Segment connector is not available for Europe region.

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]]> Segment is a customer data hub that captures customer usage data from your website and transmits the data to Gainsight that is integrated with Segment. Integrate Segment with Gainsight to ingest customer usage data into the Gainsight objects. Segment integration pushes usage data to Gainsight as and when events are captured by Segment, hence configuration is not required for Schedule of the data jobs.

For example, usage data includes the pageviews on a product in an ecommerce site or tracking of the customer activities in your website over a period of time.

Benefits of Gainsight integration with Segment: Analyze the Usage data stored in Gainsight to design a better product, provide amazing customer service, grow your audience with personalized campaigns, etc.

Note: Currently, Segment connector is not available for Europe region.

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]]> ServiceNow https://www.gainsight.com/integration/servicenow/ Wed, 01 Feb 2023 19:19:08 +0000 https://www.gainsight.com/?post_type=integration&p=46178 ServiceNow is a ticketing tool that processes and catalogs customer service requests. Benefits of the integration include: Seeing the full picture of Customer Success with ServiceNow data in Gainsight. Syncing data like tickets created along with their status and priority, is crucial for understanding the health of the customers in Gainsight. After a ServiceNow connection is established from Gainsight, ServiceNow data can be synced with Gainsight from the following ServiceNow objects: Account Contact Incident Request User User Group Customer Services Problem data Custom data Once ServiceNow data is synced, you can generate strategic reports on this data, trigger health scores based on support data, and so on.

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]]> ServiceNow is a ticketing tool that processes and catalogs customer service requests.

Benefits of the integration include:

  • Seeing the full picture of Customer Success with ServiceNow data in Gainsight.
  • Syncing data like tickets created along with their status and priority, is crucial for understanding the health of the customers in Gainsight.

After a ServiceNow connection is established from Gainsight, ServiceNow data can be synced with Gainsight from the following ServiceNow objects:

  • Account
  • Contact
  • Incident
  • Request
  • User
  • User Group
  • Customer Services
  • Problem data
  • Custom data

Once ServiceNow data is synced, you can generate strategic reports on this data, trigger health scores based on support data, and so on.

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]]> Jira https://www.gainsight.com/integration/jira/ Wed, 01 Feb 2023 19:13:56 +0000 https://www.gainsight.com/?post_type=integration&p=46175 Jira is a tool used for bug tracking, issue tracking, and project management related to your software and Mobile apps. Jira integration with Gainsight allows you to sync data from Jira objects (Incidents and Projects) into Gainsight and generate strategic reports in Gainsight on this data. Benefits: This integration helps sync the data related to support tickets created using Jira along with their status and priority, the number of open tickets, etc. You may use this data to assess the health of your customers in Gainsight. In Gainsight, merge data stored in the Projects and Incidents objects, and add filters to view escalated Incidents related to a specific project. IMPORTANT: Gainsight currently only supports integration with Jira-Cloud. Standalone versions (Jira On-Premise) are not supported.

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]]> Jira is a tool used for bug tracking, issue tracking, and project management related to your software and Mobile apps. Jira integration with Gainsight allows you to sync data from Jira objects (Incidents and Projects) into Gainsight and generate strategic reports in Gainsight on this data.

Benefits:

  • This integration helps sync the data related to support tickets created using Jira along with their status and priority, the number of open tickets, etc. You may use this data to assess the health of your customers in Gainsight.
  • In Gainsight, merge data stored in the Projects and Incidents objects, and add filters to view escalated Incidents related to a specific project.

IMPORTANT: Gainsight currently only supports integration with Jira-Cloud. Standalone versions (Jira On-Premise) are not supported.

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]]> Freshdesk https://www.gainsight.com/integration/freshdesk/ Wed, 01 Feb 2023 18:59:58 +0000 https://www.gainsight.com/?post_type=integration&p=46173 Freshdesk is a customer support ticketing software or a helpdesk that allows companies to effectively manage their customer care and support function. Gainsight’s integration with Freshdesk allows you to sync Freshdesk data objects such as Incidents, Accounts, Contacts, and Agents, into Gainsight and generate strategic reports on this data, trigger health scores, and more.  

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]]> Freshdesk is a customer support ticketing software or a helpdesk that allows companies to effectively manage their customer care and support function.

Gainsight’s integration with Freshdesk allows you to sync Freshdesk data objects such as Incidents, Accounts, Contacts, and Agents, into Gainsight and generate strategic reports on this data, trigger health scores, and more.

 

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]]> Gong https://www.gainsight.com/integration/gong/ Wed, 01 Feb 2023 18:48:55 +0000 https://www.gainsight.com/?post_type=integration&p=46167 Managing your customer accounts is even easier with the Gainsight integration for Gong. With direct views into critical milestones across the entire customer journey such as sales discussions, business reviews, and team performances to name a few, your CS organization can be sure all customer interactions are being captured. Key Benefits Equip customer-facing teams with visibility and context Provide a single source of truth about each customer across your entire company. Ensures your CS teams capture and analyze all customer interactions along with alerting them to potential risks and opportunities across their book of business. Tap into the Power of Your Customer Base and Drive Growth Preparing for commercial conversations is easier than ever, with the ability to share CS led renewal discussions directly to sales counterparts. Our integration also enables you to further capture customer sentiment and uncover the rich insights needed to power retention and growth. Improved Productivity So You Can Focus on the Customer Experience Your Customer Success teams can focus on the conversation instead worrying about details being lost. Our integration removes redundant work by capturing Gong recordings and Trackers directly within Gainsight Timeline.

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]]> Managing your customer accounts is even easier with the Gainsight integration for Gong. With direct views into critical milestones across the entire customer journey such as sales discussions, business reviews, and team performances to name a few, your CS organization can be sure all customer interactions are being captured.

Key Benefits

Equip customer-facing teams with visibility and context
Provide a single source of truth about each customer across your entire company. Ensures your CS teams capture and analyze all customer interactions along with alerting them to potential risks and opportunities across their book of business.

Tap into the Power of Your Customer Base and Drive Growth
Preparing for commercial conversations is easier than ever, with the ability to share CS led renewal discussions directly to sales counterparts. Our integration also enables you to further capture customer sentiment and uncover the rich insights needed to power retention and growth.

Improved Productivity So You Can Focus on the Customer Experience
Your Customer Success teams can focus on the conversation instead worrying about details being lost. Our integration removes redundant work by capturing Gong recordings and Trackers directly within Gainsight Timeline.

The post Gong appeared first on Gainsight Software.

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