From Retention to Revenue: EMEA’s Customer Success Playbook for 2025

Gainsight’s recently released CS Index report polled global audiences on key CS trends and industry needs heading into 2025.

During this discussion, Tori Jeffcoat, Director of Product Marketing at Gainsight, and Dave Jackson, CEO, The CustomerCo will unpack how these global trends impact EMEA, including EMEA-specific findings, where Europe is leading and lagging, and more!

Key Topics include:

Scaling Smarter with Digital CS: 58% of European companies are using Digital CS tools to scale operations while delivering exceptional customer experiences.

AI Barriers: See how AI is transforming CS workflows, and the barriers to fully embracing AI.

Retention Focus: Explore Europe’s emphasis on logo retention and how aligning metrics with ACV ensures sustainable growth.

CS Investment Growth: CS budgets in Europe are growing at 2x the global rate, with strategic investments driving scalability and outcomes.

Collaboration Insights: Understand how cross-functional efforts with Marketing and Product teams are driving 57% of CS initiatives.

Ready to learn how top CS leaders are ensuring success in 2025?
Register today to see how you can apply these insights to your organization.