Happy Community Manager Appreciation Day! Today, we’re taking a moment to celebrate the incredible work of Community Managers, who play an essential role in building strong relationships with customers and fostering engagement strategies.
Their efforts not only enhance customer experiences, but also drive business outcomes in powerful ways. At Gainsight, we believe in recognizing and cherishing these dedicated individuals, and we’ve crafted a special day just for them. Without further ado, let’s raise a glass to Community Managers!
Gift Giving: Treat Yourself!
To kick off the festivities, we’re excited to give some very special Community Managers the ultimate treat—the gift of choice! While we wanted to give gifts to every CM in the world, we chose CMs in our network at random to select a gift that speaks to their personal interests, ensuring that each present is thoughtful and meaningful. Here are some fantastic options we’re offering this year:
- Kosterina Original Extra Virgin Olive Oil: Elevate your culinary creations with this robust, high-polyphenol olive oil from southern Greece. With its signature peppery finish, it’s perfect for drizzling over salads or dipping bread.
- Bake Me A Wish Gourmet Cookie Gift: A delightful assortment of mouth-watering cookies, including classics like Chocolate Chip and Snickerdoodle. Because sometimes, a sweet treat is the best way to show appreciation!
- Yoga Strong Foam Roller: For our CMs who lead an active lifestyle, this foam roller is ideal for recovery and relaxation—a perfect way to unwind after a long day.
- Lula’s Garden Ceramic Desk Succulent: Brighten up your workspace with a beautiful pre-potted succulent, all while supporting water.org in their mission to improve lives by providing access to safe water.
These gifts are a small token of our appreciation for the incredible work Community Managers do day in and day out. Today, let’s ensure our Community Managers know how appreciated they are!
Community Confetti: A Celebration You Don’t Have to Clean Up
If you’ve visited the Gainsight Community today, you may have noticed something special—a vibrant confetti graphic showering our platform with appreciation!
Our rockstar Community Managers have curated a collection of heartfelt appreciation posts designed to elevate the overall user experience. These messages are a small yet significant way to recognize the dedication and hard work of our community members.
So kick back, enjoy the colorful confetti, and take a moment to read through the wonderful messages our team has shared across the Gainsight Community.
A Heartfelt Shoutout to Our Own Community Managers
Now, let’s shine a spotlight on our own Gainsight Community Managers.
Courtney Hauser, VP, Customer Experience and CS Operations, at Gainsight wanted to give a special shoutout to our Community Managers: Kenneth Refsgaard, Manager, Community Strategy and Programs, and Revathi Menon, Community Manager.
Courtney says:
“Kenneth and Revathi’s knack for balancing the day-to-day with long-term vision, while paying meticulous attention to detail, has the Gainsight Community thriving like never before. From reimagining user navigation to fine-tuning taxonomy and boosting engagement with gamification and re-engagement strategies, Kenneth and Revathi have transformed the Community experience into an intuitive, impactful, and undeniably world-class experience. And hearing Gainsight customers cite our Community leaders as one of the best benefits of working with us? That’s the stuff of legend. Kenneth and Revathi, we are beyond lucky to have you. Thank you for everything you’ve done—and continue to do—to elevate Gainsight and the entire Community ecosystem.”
Their commitment, creativity, and leadership keep our community thriving and inspired. Whether it’s fostering discussions, providing support, or sharing knowledge, our CMs are the backbone of our customer engagement strategy.
Thank you for everything you do, Kenneth and Revathi—you make a real difference!
The Impact of Community on Customer Success
Community isn’t just a collection of individuals; it’s a powerful unity that drives success. At Gainsight, we understand that a vibrant community enhances customer relationships, fosters loyalty, and ultimately leads to better business outcomes. Strong community engagement strengthens the bond between brands and customers, creating a lasting impact on overall customer success.
As we celebrate Community Manager Appreciation Day today, we encourage everyone to reflect on the value of community and the role it plays in your own professional life. For those looking to delve deeper into the strategies and advantages of community engagement, check out our book, Customer Communities: Engage and Retain Customers to Build the Future of Your Business. It’s a must-read for anyone looking to harness the power of community.
Cheers to our community managers and the incredible work they do every day! Let’s continue to build, nurture, and celebrate the communities that surround us.
