On-Demand Events

As proactive programs help you reach more users at scale, personalization takes your digital CS motions to the next level. Watch On-Demand webinar of Gainsight’s…

With customer expectations rising and the cost to serve increasing, it’s become harder for businesses to efficiently educate customers. But not to worry – with Gainsight’s…

Is your Customer Health Scorecard meaningful? Is it actually used to predict churn/renewal? Do your CSM use those measures to prioritise their account load? Watch…

You may have a sound strategic plan for your customer-facing engagement model. But are you giving your customers what they need at scale? Learn the…

Customer experiences are becoming increasingly digital, and in the age of AI and ChatGPT, where the barriers to new product entry are low, your digital…

Being a globally-known brand like Sonos isn’t easy. With hundreds of thousands of passionate customers using their products daily, it’s up to the team to…

In the second session of our Digital CS bootcamp series, we’ll discuss how to plan, organize and launch proactive digital strategies as organizations make the…

When it comes to getting new, value-added features launched, there’s no relationship more powerful than product and engineering. But how do these teams work together…

Are you hiring your first CSMs, or in the middle of a re-org to formalise your CS program and don’t know where to start? Watch…

Health scoring is vital for businesses to understand where customers are struggling to adopt and see value, and also to highlight customers that are excelling…

Whether you’re a seasoned customer success professional or just starting out in your career, understanding CS compensation trends is crucial to career growth and development.…

Get the latest on helpful use cases, industry best practices, and engagements with your customers. What you’ll takeaway: How to get started with Gainsight PX…

Concentrate on scaling Customer Success, strengthening customer onboarding, and driving renewals. What you’ll takeaway: Scale customer success with tech-touch Orchestrate the customer journey and drive…

Collect best practices in growth marketing for trial experiences, pricing, and launching new products. What you’ll takeaway: Learnings about product-led growth and the trial experience:…

Devise a leading strategy that spans product-market fit, new launches, closed-loop feedback and new features. What you’ll takeaway: Methods to create closed-loop feedback with data…

Welcome to the ultimate webinar on customer success compensation findings from 2023 in North America Watch this webinar by Gainsight, RevOps Squared, and The Customer…

When Sequoia looked to build a community, they wanted to combine the highlights of an in-person event with making the best customer experience possible. Through…

Product teams are poised to make or break their organization’s success in 2023. Companies are working to stay on top of the latest in AI,…

Gainsight Essentials enables CS teams of any stage to work closer with their sales counterparts. Watch the webinar! as we dive into features that make…

How to strategically capture product data across multiple applications Acquia provides cloud-based, digital solutions for building, delivering, and optimizing digital experiences. The company’s vision is…

Economic outlook may be grim, but that should not deter you from doubling down on how you protect, nurture, and provide value to your base.…

Initially designed as a platform for organic engagement, Zapier’s community took on a life of its own in 2020 and evolved into a fully-fledged support…

Maybe you are just starting your first CS org, hiring your first CSMs, or in the middle of a re-org to formalize your CS program…but…

Watch the first webinar of Gainsight’s Chef’s Kiss: Digital Customer Success Recipes series. If you’re looking to cook up some digital-led programs this year, it’s…

Scaling digital initiatives in 2023? Watch this webinar to hear how Gainsight’s product roadmap will help you drive more personal, cohesive customer experiences through digital…

Build resilience, grow efficiency, and fight uncertainty with digital strategy and the power of communities. With economic uncertainty in the air, it’s time for SaaS…

Humans are inherently resistant to change initially, even when the overall net outcome is positive in the long run. Any tool or process is only…

In this new world of economic turmoil, the CFO has become a key decision-maker for all SaaS vendors. As budgets tighten and companies focus on…

Build a better customer experience by getting digital-led CS strategies right In this webinar, Looker’s Brian LaFaille and Remco de Vries from Gainsight, get really…

Do you know how to manage profit and loss in customer success? Too often, CFOs decide how much money will be invested in the customer…

Looker’s customer community is vital to their success. Transitioning customers from a high-touch to a tech-touch strategy can be tricky. How do you make the…

Learn tips, tricks and best practices to sharing the value that your Customer Success teams provide: Leveraging NPS and CSAT scores Using Gainsight data to…

Join to understand the building blocks of Customer Success from practitioners who have successfully defined, built, and managed CS programs in early-stage companies.

CS is already a fundamental element of your customer retention and growth strategy, but how do we apply this beyond the white glove?

Digital customer success [DCS] is a powerful way to scale your CS programs and engage more customers with personalized and relevant content. But how do…

As a customer success leader you’re faced with an interesting dilemma – company leadership is looking at you for ways to maintain or increase retention…