Customer Health
Provide a consistent and shared view of where you are (or are not) providing your customers with value and positive experiences
Overview
The Customer Health Element provides a consistent and shared view of where you are (or are not) providing your customers with value and positive experiences, equipping you to increase retention, expansion and advocacy.
- Set up scorecard measures that are shared across the organization
Included Assets
- Technical Assets (10) – Add elements like status and score, and capture renewal details and ROI outcomes
- Timeline Configuration (2) – Track executive attendance and the status of your outreach
- Scorecard Measures (8) – Effectively measure metrics including sentiment, deployment, engagement and more
- Rules (12) – Set scorecard rules based on a number of elements, including support cases, engagement, adoption, etc.
- Reports (16) – Automated reports to track customer experience, customer health, ROI, and more